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Need to return an item?
Not what you expected or just not happy with it? You can return any new, unused and unopened item within 30 days of delivery of your item. We will issue a full refund to your original payment method (some restrictions apply).
ELIGIBLE RETURNS
Returns items must be unopened, sealed and in resalable condition, and in the original packaging. Packaging must be unaltered and undamaged with all tags and/or labels.
RETURN REFUSALS
Catalyst reserves the right to refuse any return that we deem to be outside of the eligible return guidelines. Catalyst will not accept the return of damaged gimbal products. We will not accept returns of damaged, consumed, used or unsalable items. We also do not accept returns that are missing items from the original packaging, tags, labels, or packaging.
RETURNS & SHIPPING FEES
If you wish to return an item to us simply let us know and we will do everything we can to help make the process fast and easy. Shipping and handling fees are non-refundable.
We are human! In the event that Catalyst ships you the incorrect item, we will be responsible for all shipping costs associated with our mistake.
RESTOCKING FEE
Returns of items that received Free Shipping (orders over $99 shipped to the continental United States) are subject to a $15 restocking fee. Returns of items over $149 that received Free 2 Day shipping are subject to a $20 restocking fee. Returns of orders over 5lbs or orders totaling over $499 are subject to a $30 restocking fee.
WARRANTIES
All items are protected by a 1 Year US Parts & Labor Warranty against defects. This warranty does not cover normal wear and tear, or damage caused by misuse.
If you have a defective item or warranty question, please contact us. We will gladly facilitate your warranty claim.
MISC. RETURN INFORMATION
Eligible returns will cover the full purchase price of an item, excluding applicable shipping or restocking fees. Promotional discounts or other considerations may affect your return amount. Please contact us if you have any questions regarding your return before shipping the item back to us.
RETURN INSTRUCTIONS
You can request a return authorization number (RA#) by starting a return or you may also initiate a return by contacting us.
DO NOT SIMPLY SHIP RETURNS BACK TO SENDER.
Please Ship Returns To:
Catalyst Distribution Inc
ATTN: RETURNS (RA#XXXXX)
20810 Sockeye Place
Suite #100
Bend Oregon 97701
CONTACT US
Please contact us with any questions regarding your specific order, return, or warranty issue. We are happy to assist you in any way we can to ensure your satisfaction.
